If you have a concern or complaint about the service you have received, please let us know.
Most problems can be sorted out easily and quickly, often at the time they rise and with the person concerned. If your problem cannot be resolved this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint within 12 months of the incident.
Complaints should be addressed to Jeff Barlow at the practice address or telephone 01494 673219. Alternatively you may ask for an appointment with Jeff Barlow or another dentist in order to discuss your concerns. He will explain the complaints procedure to you and will ensure that your complaints are dealt with.
We shall acknowledge your complaint normally within two working days of receipt. We will seek to investigate your complaint. We shall then offer you an explanation about the complaint in writing, and make it possible for you to discuss the problem with those concerned, if you would like this.
If you are complaining on behalf of someone else we will need the other persons permission for you to act on their behalf in writing.
If you are not satisfied with the outcome at the end of this process, you may involve the Dental Complaints Service who act as independent arbiters between dentist and patient. Or NHS England for NHS related complaints.
Their address is:
The Dental Complaints Service
The Landsdown Building
2 Landsdown Road
Tel: 08456 120540
PO Box 16738
Tel: 0300 311 2233